Customer service was over and beyond the norm for a seller--a genuine PLUS! The only issue I encountered was a little hiccup in the USPS shipping, but that does not reflect on the seller. My local post office somehow managed to "lose" my item even though it was tracked and supposed to be signed by me upon delivery. I only mention this incident because what is truly amazing about this seller is that she was going to create another necklace for me, at no additional charge, if USPS could not find the item. She was not obligated to do this, but she worked with me. Only after I hounded the post office, were they finally able to locate my package. Anyway, my point is that this seller is trustworthy and in my book, awesome. 5/5 stars!